Q. Are Citizens Trust Bank deposit accounts FDIC insured?
A. Yes! Each deposit account at Citizens Trust Bank is insured by the FDIC up to $250,000.
Q. How do I set up Direct Deposit of my payroll check?
A. After your Citizens Trust Bank checking account application has been approved, you will receive Citizens Trust Bank's routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.
Q. How do I set up Direct Deposit of my Social Security check?
A. After your Citizens Trust Bank checking account application has been approved, you will receive Citizens Trust Bank's routing and transit number and your account number. Simply contact us, and have your Social Security Number and account information available to set up your direct deposit right over the phone.
Q. Can I get information about my account by phone?
A. You may call any of our locations or ask about our Voice Response System for automated account information 24 hours a day.
Q. What products can I apply for online?
A. Check out Citizens Trust Bank's Online Services page to see which accounts you can apply for online.
Q. Can businesses have accounts at Citizens Trust Bank?
A. Yes! Citizens Trust Bank offers checking, savings, loans and credit cards for its business customers.
Q. Does Citizens Trust Bank offer IRAs online?
A. Currently, Citizens Trust Bank does not offer IRAs online; however, we continually update our Online Services section so check back with us soon! To see what we currently offer, visit our Online Services page.
Q. Is interest paid on Citizens Trust Bank checking accounts?
A. Yes! If you want a checking account that pays a market rate of interest, check out our CTB Advantage Account.
Q. Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A. As stated on our application, at this time, we only accept applications from persons residing within the United States with valid U.S. tax identification numbers (Social Security Numbers). If you have questions, contact us. We'd like to hear from you.
Q. Can I do all of my banking with Citizens Trust Bank?
A. Yes! Thanks to the convenience of Direct Deposit, ATMs, and online banking, everyday banking activities can be performed from anywhere including the comfort of home. Contact us with questions about your banking needs.
Q. Can I look at all of my transactions at any time?
A. Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q. How frequently is my Citizens Trust Bank information updated?
A. Citizens Trust Bank updates all customer information nightly. Whether you access our Online Banking site or visit one of our financial centers, your account information is updated every day to reflect all account activity.
Q. Are wire transfers possible to and from my Citizens Trust Bank checking account?
A. Yes! Funds can be transferred to and from Citizens Trust Bank accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Call our customer service department at 678-406-4000 for details.
Q. How do I make a deposit to my account from a remote location?
A. You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. Citizens Trust Bank also offers a bank-by-mail service which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.